Shipping policy
MAINLAND CHINA: FULL-PRICE ITEMS ONLY
Duties and taxes are included for deliveries to mainland China. No additional import charges are payable on delivery. Sale items cannot be shipped to mainland China. These restrictions do not apply to Hong Kong, Macao or Taiwan.
UNITED STATES & SOUTH KOREA: DUTIES AND TAXES INCLUDED
For deliveries to the United States and South Korea, all customs duties and taxes are included in the displayed product prices. No additional import charges are payable on delivery. Shipping charges, if applicable, are shown separately at checkout.
GLOBAL SHIPPING
Savannahs.com delivers to more than 150 countries worldwide. Unfortunately, we do not currently ship to Russia, Mexico, Serbia or Indonesia.
Standard orders are normally dispatched within 1–2 business days. Express orders receive priority packing and dispatch: orders placed before 12:00 Stockholm time, Monday to Friday, are dispatched the same day; later orders are dispatched the next business day. During busy periods such as sales, promotions, and public holidays, please allow additional time for dispatch. Orders will only be shipped once payment has been approved and billing/delivery details have been verified.
SHIPPING AND DELIVERY
Estimated Shipping Times and Fees
We offer a range of shipping options depending on your location. Shipping fees and available methods will be displayed at checkout once you select your country.
All orders are shipped with DHL Express. Standard and Express use the same DHL transport service; Express gives your order priority packing and dispatch.
Estimated DHL Express transit times after dispatch (both Standard and Express):
- Sweden: 1–3 business days
- European Union, excluding Sweden: 1–3 business days
- United Kingdom: 1–3 business days
- United States: 2–4 business days
- South Korea: 2–5 business days
- Other destinations: usually 3–8 business days; please check the options at checkout.
Please note that these are estimated delivery times and may vary depending on the destination and customs processing.
IMPORTANT INFORMATION
Delivery estimates are provided as guidelines only and begin from the date of dispatch. They do not take into account potential delays caused by payment authorization or customs clearance.
Once dispatched, orders cannot be redirected.
If you have not received your order within 14 days of dispatch, please contact our customer service team at info@savannahs.com including your order number and shipping address.
P.O. BOXES
Due to shipping restrictions, we are unable to deliver to P.O., APO, FPO, or DPO boxes. Please provide a physical address where a signature can be obtained upon delivery.
SHIPPING & DELIVERY SECURITY
For security purposes, orders may require a signature upon delivery. Delivery procedures may vary depending on the destination country, local carrier practices, and recipient delivery preferences.
Our shipping partners may use alternative delivery verification methods where available, including contactless delivery confirmation, GPS verification, photographic proof of delivery, recipient authorization, or other carrier-supported proof-of-delivery services.
By placing an order, you acknowledge and accept that delivery requirements and signature procedures may differ between markets and carriers.
An order shall be considered successfully delivered when the shipment is marked as delivered by the carrier using its standard delivery verification procedures.
If a recipient authorizes the carrier to leave a shipment without signature, with a concierge, neighbor, safe place, parcel locker, or alternative delivery point, the customer assumes responsibility for the shipment after delivery has been completed according to those instructions.
CHANGE OF DELIVERY ADDRESS
Delivery addresses cannot be changed once an order has been placed.
If you need to make a correction, please contact info@savannahs.com within 15 minutes of placing your order. While we will do our best to accommodate changes, this cannot be guaranteed.
Please ensure your delivery address allows for receipt and signature during business hours (Monday–Friday).
UNSUCCESSFUL DELIVERY
If delivery is unsuccessful due to incorrect information (e.g., wrong address, phone number, or recipient unavailability), or failure to comply with import regulations, the shipment may be returned to Savannahs.com at your expense.
In such cases, original and return shipping costs will be deducted from your refund.
Savannahs.com is not responsible for delivery issues resulting from incorrect information provided at checkout.
Claims for lost or missing shipments must be reported within 2 days of the carrier’s recorded delivery date. We reserve the right to deny claims where the carrier provides proof of delivery in accordance with its standard procedures.
PRICES, DUTIES & TAXES
Savannahs.com offers Duty-Free shopping to over 70 countries on a DDP (Delivery Duty Paid) basis. For these destinations, all duties and taxes are included in the final price at checkout.
For countries shipped on a DDU (Delivery Duty Unpaid) basis, prices are shown excluding duties and taxes. These charges will be billed separately by the courier upon import.
Customs policies vary by country, and we recommend contacting your local customs office for further information.
SHIPPING OF SALE ITEMS
We are currently unable to ship sale items to China and Thailand. To proceed with checkout, sale items must be removed from your cart.
DELIVERY DUTY UNPAID (DDU) COUNTRIES
Algeria
Armenia
Bahamas
Bangladesh
Barbados
Bermuda
Bhutan
Brazil
Cameroon
Chad
Egypt
Ethiopia
Gabon
Ghana
Gambia
India
Mauritius
Nepal
Nigeria
Pakistan
Sri Lanka
Venezuela
Zimbabwe
